Privacy Policy

At the Coach Travel Group, we are committed to protecting the privacy and confidentiality of personal information in accordance with applicable data protection laws. This Privacy Policy outlines how we collect, use, disclose, and protect personal data.

Collection of Personal Information We collect personal information from employees, customers, suppliers, and other individuals for specific business purposes, such as recruitment, bookings, and service delivery. Personal data collected may include names, contact details, payment information, and other relevant information necessary for the provision of services.

Use of Personal Information Personal data is used for legitimate business purposes, including processing bookings, managing employee records, and communicating with customers. We may use personal information to improve our services, conduct market research, and comply with legal obligations.

Disclosure of Personal Information Personal data may be shared with third-party service providers, such as payment processors, IT vendors, and marketing agencies, to facilitate business operations. We ensure that third parties processing personal data on our behalf adhere to data protection standards and confidentiality requirements.

Data Security and Retention We implement technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration, and destruction. Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

Data Subject Rights Individuals have the right to access, rectify, erase, restrict processing, and object to the processing of their personal data. Requests to exercise data subject rights should be submitted to our Data Protection Officer for timely and appropriate action. The contact details are below.

Cookies and Tracking Technologies We may use cookies and similar tracking technologies on our website to enhance user experience, analyse site traffic, and personalise content. Users can manage cookie preferences and settings through their web browser or device settings.

Marketing Communications With consent, we may send marketing communications to individuals about our products, services, promotions, and events. Individuals have the option to opt out of receiving marketing communications at any time by following the unsubscribe instructions provided.

Data Transfers Personal data may be transferred to countries outside the European Economic Area (EEA) for business purposes. We ensure that appropriate safeguards are in place to protect data during international transfers.