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HOLIDAY FAQS

Can I book specific seats online?
When booking online, seats will be allocated automatically, but can be changed by clicking the allocated seat to select it and then clicking your chosen seat, providing they are not already occupied. Seats are not able to be chosen during our Door to Door pick up service.
Will there be a toilet on board?
Yes, all our holiday coaches have a toilet, but we’ll also take regular comfort breaks.
Why is there a supplement for single travellers?
The cost of coach travel is per person, but it is standard practice for hotels to charge a supplement for single occupancy. This is because the cost of heating, lighting ad cleaning the room etc is the same regardless of if one or two people are occupying it. Look out for our holidays with no single supplement.
What is my luggage allowance?
Each person may bring a maximum of 20kg of luggage. For those travelling together, please ensure each case does not weigh more than 20kg so that our Drivers are able to load your luggage by hand. Please pack a separate overnight bag if your holiday includes overnight ferry crossings as you will not be able to access your suitcase once we board the ferry. Please also remember any medication you may require.
What do Lucketts' Escorts do?
Many of our holidays are escorted throughout, which means there’ll a courteous and helpful attendant who is committed to ensuring you enjoy your holiday. They are not professional tour guides but are there to assist passengers whenever needed to ensure comfort and safety throughout the trip.
Will I receive my admission tickets in advance?
Admission tickets will be issued by the Driver or Escort on the day of travel.
Can I bring a wheelchair, mobility scooter or walker?
Those with mobility difficulties are very welcome on our holidays, however it’s important that you let us know at the time of booking if you’d like to bring a wheelchair, scooter, or walker. Please see how we serve disabled passengers for more information. Please also tell us about any other requirements you have so that we can do our best to assist you.
Smoking
All of our coaches are non-smoking.
Will you send me a reminder when my balance is due?
No. Your balance due date is printed on your confirmation and invoice, this is usually 10 weeks before departure. Please note that we will NOT automatically deduct your balance from your credit card. Please contact us to make a payment, or if you have booked your holiday on our website you can login to pay online.
Is my transaction safe?
We take security very serioursly and your information is submitted via a secure server with 128 bit SSL encryption. No credit/debit card details are stored on our servers.
Can I use a credit card for payment?

Yes, we accept all major credit cards and do not apply a surcharge for paying this way.

Why do I need insurance?
We offer travel insurance tailored for coach holidays in partnership with Wrightsure. Travel insurance can give you peace of mind and cover for a range of things that could happen when your’e travelling. You’ll find a price for travel insurance inclusive of Insurance Premium Tax upon making a booking online or within our brochure. This will cover you for cancellation and curtailment, medical repatriation expenses, loss of personal effects and money. If you’d like to know the full details about the cover provided please contact us. Alternatively you may wish to arrange your own insurance.
I have a special request
We’ll do our best to fulfill any requests that you have, but we cannot guarantee that they will be fulfilled. If your request is essential to the enjoyment of your holiday, please ensure that you tell us at the time of booking.
Do I need a passport?
Passports are required for all holidays to Europe and the Republic of Ireland. When travelling to Jersey or Guernsey you will need to bring any form of photo ID.
What if I need to cancel my holiday?

If you decide to cancel a holiday with us, cancellation charges are payable on a sliding scale, depending on how much notice you give us. If you are insured against cancellation you may be able to recover the charges from your insurers. Alternatively you can transfer your booking to someone else. Please refer to our T&Cs for more information.

Do you sell gift vouchers?
Yes, gift vouchers are available in denominations of £5, £10, £20 and £50, and can be redeemed against any of our holidays or day trips.
Will I need to wear a face covering on board the coach?

The government recently announced that England will return to Plan A on Thursday 27th January 2022 thanks to the success of the booster programme.

This removes the legal requirement for face coverings in any location (including on-board) and greatly reduces the restrictions in buildings.

It will therefore be a personal choice for customers to wear a face covering onboard our coaches.

What about face coverings in Wales and Scotland?

he rules in Wales and Scotland have not changed; it is still a legal requirement for face coverings to be worn on public transport.

Drivers will manually advise customers travelling to or from locations in Scotland and Wales that they are required to wear face coverings as per the Government guidance.

What covid procedures will still take place?

Daily fogging of vehicles, anti-bacterial hand gel onboard and drivers will be issued with appropriate PPE. 

How do I know that the hotel/attractions have implemented COVID-19 safety measures?

COVID-19 safety measures for the hotels/attractions can be requested by customers prior to travelling. You will also find enclosed within your travel packs the safety measures that are taking place.

If I make a booking and I am unable to travel due to COVID-19 what happens?

If you decide to cancel a holiday with us due to COVID-19, cancellation charges are payable on a sliding scale, depending on how much notice you give us.

If you are insured against COVID-19 cancellation you may be able to recover the charges from your insurers. Alternatively, you can transfer your booking to someone else. Please refer to our T&Cs for more information.