Can I book specific seats online?
Will there be a toilet on board?
Why is there a supplement for single travellers?
What is my luggage allowance?
What do Lucketts' Escorts do?
Will I receive my admission tickets in advance?
Can I bring a wheelchair, mobility scooter or walker?
Will you send me a reminder when my balance is due?
Is my transaction safe?
Can I use a credit card for payment?
Yes, we accept all major credit cards and do not apply a surcharge for paying this way.
Why do I need insurance?
I have a special request
Do I need a passport?
What if I need to cancel my holiday?
If you decide to cancel a holiday with us, cancellation charges are payable on a sliding scale, depending on how much notice you give us. If you are insured against cancellation you may be able to recover the charges from your insurers. Alternatively you can transfer your booking to someone else. Please refer to our T&Cs for more information.
Do you sell gift vouchers?
Will I need to wear a face covering on board the coach?
The government recently announced that England will return to Plan A on Thursday 27th January 2022 thanks to the success of the booster programme.
This removes the legal requirement for face coverings in any location (including on-board) and greatly reduces the restrictions in buildings.
It will therefore be a personal choice for customers to wear a face covering onboard our coaches.
What about face coverings in Wales and Scotland?
he rules in Wales and Scotland have not changed; it is still a legal requirement for face coverings to be worn on public transport.
Drivers will manually advise customers travelling to or from locations in Scotland and Wales that they are required to wear face coverings as per the Government guidance.
What covid procedures will still take place?
Daily fogging of vehicles, anti-bacterial hand gel onboard and drivers will be issued with appropriate PPE.
How do I know that the hotel/attractions have implemented COVID-19 safety measures?
COVID-19 safety measures for the hotels/attractions can be requested by customers prior to travelling. You will also find enclosed within your travel packs the safety measures that are taking place.
If I make a booking and I am unable to travel due to COVID-19 what happens?
If you decide to cancel a holiday with us due to COVID-19, cancellation charges are payable on a sliding scale, depending on how much notice you give us.
If you are insured against COVID-19 cancellation you may be able to recover the charges from your insurers. Alternatively, you can transfer your booking to someone else. Please refer to our T&Cs for more information.