Will I need to wear a face covering on board the coach?
We will expect customers to continue to wear face coverings, unless exempt. Drivers will be expected to wear face coverings when interacting with customers, onboard and outside the vehicle.
What is classed as a face covering?
A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord.
Do children need to wear a face covering on board?
Children under 3 years of age will not be required to do so. We expect children aged 4 – 14yrs to continue to wear a face covering, unless exempt.
However, some leeway will be required for infant and primary-school-age children who may find this distressing or difficult and may therefore naturally fall into an exception of not wearing a face covering.
Will hand sanitiser be available onboard the coach?
Yes there will be hand sanitiser onboard every coach.
Will the driver be issued with PPE?
- All drivers will be issued with masks, gloves, visors, antiviral wipes and hand sanitiser.
- It is not mandatory for the driver to wear the gloves, mask or visor whilst driving.
- Driver protective screens will be fitted to all vehicles.
Will there be enhanced cleaning taking place on the coaches?
Yes, a rigorous process will take place overnight on each coach using specialised chemicals to aid full sanitation.
During the day, the driver will be expected to keep the coach clean using the PPE and products provided and ensure procedures are followed at all times.
Will the WC be available for use on board the coach?
Toilets can be in use if unavoidable.
Will I need to have my temperature checked before boarding the coach?
As per government advice, it is not required to temperature check passengers before boarding, however the equipment to do so will be available.
Are there any exceptions to temperature checking?
Infants between 0 – 3 years old are not to be temperature checked as this age range is susceptible to a high temperature due to periods of teething and attempting to temperature check an infant could also become a stressful experience for both child and parent.
The driver will seek permission from the parent/guardian for children 4 – 13 years of age before attempting to temperature to check.
Customers wearing burkas, turbans or other cultural or religious head coverings are not exempt, they will have temperature checks on their wrist instead of the head.
How will social distancing take place on board the coach?
The Department for Transport (DfT) has confirmed that all front seated coach departures can now safely operate at full seating capacity.
The following conditions remain in place:
- The wearing of face coverings is mandatory for all passengers and strongly recommended for all drivers.
- Plastic visors will be issued to all drivers and it is mandatory that these are worn during any interaction with customers – boarding and alighting/loading luggage.
- Fogging will take place daily
- An air filtration unit will be fitted to all vehicles
- Driver screens will be fitted to all vehicles
- Hand sanitiser will be available onboard our vehicles
What will the Boarding process be on the coach?
We have been able to return our boarding process back to our normal. Seat numbers will be allocated upon booking process/ticket confirmation.
I booked early to choose my preferred seat number; will I still be able to sit in the seat that I reserved?
We will try our best to honour your chosen seat number, however there may be some circumstances where we have to re-configure the coach seating, in which case, your seat number may differ from that on your booking confirmation.
We will notify you by phone or in writing beforehand if we know that your seat number will change, or the driver will confirm your seat number at the time of boarding.
I have a mobility issue; can I sit near the front?
At time of booking seating arrangements will be discussed and allocated as per your request and availability. Seats are not able to be chosen during our Door to Door pick up service.
I am travelling with multiple children; can we sit together?
Yes. Now that our coaches can operate at full capacity, we can seat group bookings together.
Can I sit next to someone outside of my household?
Yes. Now that our coaches can operate at full capacity, we can seat passengers from different households together.
Will Home pickups still be offered?
Yes, home pick ups with still be offered.
How do I know that the hotel/attractions have implemented social distancing measures?
COVID-19 safety measures for the hotels/attractions can be requested by customers prior to travelling. You will also find enclosed within your travel packs the safety measures that are taking place.
If I make a booking and I am unable to travel due to COVID-19 what happens?
If you decide to cancel a holiday with us due to COVID-19, cancellation charges are payable on a sliding scale, depending on how much notice you give us. If you are insured against COVID-19 cancellation you may be able to recover the charges from your insurers. Alternatively, you can transfer your booking to someone else. Please refer to our T&Cs for more information.