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FLEXIBILE PROMISE TERMS

Flexible promise – Holidays and Day Excursions

We offer free amendments on our holidays and day excursions, if your trip is impacted by Covid-19.
So you can book with the confidence of knowing that if you cannot travel because you need to isolate, you can swap your booking free of charge.

 
 
Terms & Conditions

 

  • You must notify us that you cannot travel in advance of your departure.
  • You must provide us with evidence of your positive Covid test. This must be an email or text from the NHS.
  • The original day trip or holiday must be due to depart during the isolation period advised by UK Government.
  • The departure you swap to must be of equal or lower value, or the difference will be payable.
  • You must swap your booking to your new chosen trip within 7 days of the departure date of your cancelled trip. After 7 days our standard cancellation charges as per our T&Cs, will apply.
  • For day trips this offer is valid for the individual who tests positive and one other companion that was due to travel with them on the original booking.
  • For holidays this offer is valid for the individual who tests positive and any other individual who was due to share a room with them on the original booking.
  • This offer can be withdrawn at any time.