Will I need to wear a face covering on board the coach?
The government recently announced that England will return to Plan A on Thursday 27th
January 2022 thanks to the success of the booster programme. This removes the legal
requirement for face coverings in any location (including on-board) and greatly reduces the
restrictions in buildings. It will therefore be a personal choice for customers to wear a face covering onboard our coaches.
What about face coverings in Wales and Scotland?
The rules in Wales and Scotland have not changed; it is still a legal requirement for face
coverings to be worn on public transport. Drivers will manually advise customers travelling
to or from locations in Scotland and Wales that they are required to wear face coverings as
per the Government guidance.
What is classed as a face covering?
A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord. You can find more information here.
Will hand sanitiser be available onboard the coach?
Yes there will be hand sanitiser onboard every coach.
Will the driver be issued with PPE?
Drivers are issued with personal protective equipment and protective screens are fitted on all fleet vehicles. It is not mandatory for the driver to wear the gloves, mask or visor whilst driving.
Will there be enhanced cleaning taking place on the coaches?
Coaches will be cleaned and fogged daily, and also high touch point areas will be cleaned throughout the day with a virucidal cleaning agent.
Will the WC be available for use on board the coach?
Toilets can be in use if unavoidable, however will be available for emergencies only. The driver will make comfort stops on route.
Will I need to have my temperature checked before boarding the coach?
We will no longer be temperature checking as you board the coach.
How will social distancing take place on board the coach?
The Department for Transport (DfT) has confirmed that all front seated coach departures can now safely operate at full seating capacity.
How do I know that the hotel/attractions have implemented COVID-19 safety measures?
COVID-19 safety measures for the hotels/attractions can be requested by customers prior to travelling. You will also find enclosed within your travel packs the safety measures that are taking place.
If I make a booking and I am unable to travel due to COVID-19 what happens?
If you decide to cancel a holiday with us due to COVID-19, cancellation charges are payable on a sliding scale, depending on how much notice you give us. If you are insured against COVID-19 cancellation you may be able to recover the charges from your insurers. Alternatively, you can transfer your booking to someone else. Please refer to our T&Cs for more information.