Will I need to wear a face covering on board the coach?
All passengers travelling on a coach holiday will be required to supply and wear a face mask or face covering when on board a coach. Please note that you may be refused travel if you are not wearing a face covering (unless exempt). Whilst this does not affect private hire coach services or those operated under contract, we advise and recommend face coverings are worn on all our coach services (unless exempt). Drivers will be expected to wear face coverings when interacting with customers, onboard and outside the vehicle. You can find more information on exemptions here.
What is classed as a face covering?
A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord. You can find more information here.
Do children need to wear a face covering on board?
Children under the age of 11 are not required to wear a face mask or face covering (Public Health England does not recommend face coverings for children under the age of 3 for health and safety reasons) in the UK.
Can I still use my mobile phone whilst on board the coach?
Yes, you can still use your mobile on board but please use messaging apps rather than voice or video calling to avoid removing your face covering.
Will hand sanitiser be available onboard the coach?
Yes there will be hand sanitiser onboard every coach.
Will the driver be issued with PPE?
Drivers are issued with personal protective equipment and protective screens are fitted on all fleet vehicles. It is not mandatory for the driver to wear the gloves, mask or visor whilst driving.
Will there be enhanced cleaning taking place on the coaches?
Yes, we continue to run enhanced cleaning regimes. Our vehicles are cleaned multiple times a day; which includes the disinfection of all high contact areas with antiviral products and fogging systems.
Will the WC be available for use on board the coach?
Toilets can be in use if unavoidable.
Will I need to have my temperature checked before boarding the coach?
As per government advice, it is not required to temperature check passengers before boarding. We do not temperature check passengers before any of our holidays, day trips or private hire services.
How will social distancing take place on board the coach?
The Department for Transport (DfT) has confirmed that all front seated coach departures can now safely operate at full seating capacity.
The following conditions remain in place:
- The wearing of face coverings is expected for all passengers and strongly recommended for all drivers.
- Plastic visors will be issued to all drivers and it is expected that these are worn during any interaction with customers – boarding and alighting/loading luggage.
- Fogging will take place daily
- An air filtration unit will be fitted to all vehicles
- Driver screens will be fitted to all vehicles
- Hand sanitiser will be available onboard our vehicles
I am awaiting a refund, when can I expect to receive it?
Due to the current circumstances, refunds are taking longer than normal. Please bear with us and will process your refund as soon as possible.
If I make a booking and I am unable to travel due to COVID-19 what happens?
As per our terms and conditions, a cancellation fee up to the full hire value is charged depending on when the cancellation is made by the customer. However we appreciate the difficult situation lots of our customers are in right now, so we have relaxed a lot of our usual policies to be as flexible as we can. Due to the current circumstances we appreciate that lots of travel is being re-arranged, hopefully when things get back to normal as soon as possible.
This means we will credit any monies paid against your account instead, so that if you rearrange for next year or travel on another date, you can just use that amount towards the booking. We’re also removing any amendment fees for movements of bookings as well. If you would like to just completely cancel the booking, we are happy to offer a refund of any monies paid as a gesture of goodwill and will welcome the opportunity to welcome you on board in the near future when you require coach hire again.