01329 242617

ACCESSIBLE TRAVEL

We want to make sure that everyone can travel at ease and in comfort with us. So, we have a wide range of accessible vehicles that are suitable for passengers with disabilities or mobility issues. Read more below about how we can help at every stage of the journey.

 

Please feel free to contact us to discuss in more detail about how we can help you on your way.

 

 

Getting on and of our vehicles

Many of our coaches are equipped with hydraulic technology to enable the front or side of the vehicle to lower to the floor, or ‘kneel’, in order to assist passengers when boarding and alighting the coach.

Also, all of the stairs on our vehicles are fitted with handrails which are there for support when stepping up or down.

 

We also have a selection of vehicles with an integral wheelchair lift installed, for which our drivers are trained to use. The mechanical lift extends out from the side of the vehicle and lowers flat to the floor, enabling the wheelchair to safely board.

Our accessible vehicles are subject to availability, so please do get in touch if you require the wheelchair lift, and we will be happy to arrange this for you.

 

We kindly ask all passengers to remain seated with their seatbelt on until the coach has fully stopped ready for passengers to alight. Our drivers will not depart after collecting passengers until everyone is seated and comfortable.

 

To protect the health and safety of our staff, unfortunately our drivers and tour escorts are not permitted to lift or carry passengers on and off our vehicles themselves. If you or any of your party will need such assistance getting on or off the coach, please contact us. Our drivers are happy to assist with the loading and unloading of luggage weighing under 20kgs from the coach.

 

Manual wheelchairs

The majority of our vehicles can transport lightweight, manual wheelchairs (under 20kgs), provided they are able to be stowed in the luggage hold of the coach which our drivers can help with. Please let us know at the time of booking if you wish to travel with a wheelchair so that we can inform the driver to help you.

 

Mobility scooters and powered wheelchairs

We may also be able to transport small mobility scooters and powered wheelchairs subject to the following:

  • Please make sure you let us know that you will be travelling with a mobility scooter or powered wheelchair, ideally at the time of booking, but otherwise, at least one week prior to your departure so that we can make sure an appropriate vehicle is available.
    As mentioned above, we do have vehicles with an integrated wheelchair lift for those passengers who need to travel in their wheelchair. If this is required, the wheelchair does need to fit within the dimensions below to ensure we can secure the chair safely in place.
  • The maximum weight that is safe for our vehicle lifts is 300kgs which includes the weight of the occupant, the wheelchair and an assistant or carer if required.
  • We do require any passengers travelling in their wheelchair to wear a seatbelt which we will supply, as well as any safety belts that are part of the wheelchair.
  • If the scooter or powered wheelchair will be stowed in the luggage hold it must break down into separate parts each weighing no more than 20kgs so our driver can safely load it onto the coach. We kindly ask that those passengers with a wheelchair or scooter that needs dismantling, is accompanied by a companion at the time of departure and arrival to help dismantle and reassemble the chair. To protect the health and safety of our staff, unfortunately our drivers and escorts are not able to help with this.
  • The powered wheelchair or scooter must be operated by dry cell batteries only.
  • We may only be able to transport mobility scooters and powered wheelchairs where there is sufficient room in the hold. Please be sure to make us aware at the point of booking so we can ensure an appropriate vehicle is available.

 If you would like to discuss any of the above please do not hesitate to contact us.

Assistance dogs

Fully trained and approved assistance dogs are welcome on board our vehicles, subject to the following:

  • The owner is responsible for arranging the safe transport and accommodation of the assistance dog. Please let us know at the time of booking if you will be travelling with an assistance dog so we can advise you.
  • If the assistance dog is unable to lie in the foot well at the passenger’s feet, there is an additional charge for the seat alongside.
  • Aisles are not to be blocked for safety reasons.
  • We do ensure there are sufficient breaks during long journeys, so there is a fouling charge.
  • No other animals are to be carried.

 

Oxygen

We welcome passengers who require personal oxygen supplies that are able to be carried in hand held bottles. However, we must highlight that other transport companies whom may operate parts of your journey, such as the ferry or Channel crossing companies, may have different regulations, so we kindly ask that passengers contact them ahead of their departure to ensure they have a smooth journey.

 

The health and safety of our staff

To protect the health and safety of our staff, our drivers and escorts are not permitted to:

  • Assist passengers with eating or personal hygiene.
  • Provide medical services such as giving injections. If a medical condition requires others to provide this type of care, we kindly ask the passenger to travel with a companion who can assist them during the journey.
  • Provide personal care services during the journey.

Lucketts Travel will not accept liability for any damage to personal property howsoever caused.

We welcome feedback and comments from disabled customers about how we can improve our service to you.

In meeting these commitments, we will take into account the Equality Act 2010 as it applies to coach operations.

Safety & Disability Ts & Cs V.4 November 2016