The Lucketts Travel Group is built on its core values of reliability and trust. To achieve these it places great importance on the quality of its customer service and maintaining the high standard of its vehicles. This is vital not just for safety, but to enhance the passenger experience. By paying attention to the smallest details the Lucketts Travel Group maintains its excellent reputation, with satisfied customers recommending the company to others.
The fleet is continually serviced and managed at the Lucketts Travel Group own maintenance facility by a professional team of engineers. They recognise the need to always exceed the statutory VOSA requirements, so as to satisfy not only the Directors but also the exacting standards of customers. As an example, a faulty air-conditioning vent would not compromise safety but neither will it enhance a customer experience.
The Lucketts Travel Group:
Has a dedicated Engineering Director to oversee all fleet safety and maintenance across the Group.
Undertakes a full safety inspection of every vehicle every 35 days or sooner if required.
Ensures all engineers are fully qualified.
Ensures all vehicles are subject to a rigorous preventative maintenance programmes, maximising reliability and safety.
Provides 24hr breakdown cover, with the reassurance of the services of fellow Guild members around the UK in the unlikely event of vehicle failure.
Has its own facilities in all depots that include fully automated coach washing W.C cleansing, refuelling, parking and 24hr maintenance.
Lucketts Travel has always placed the highest value on its customers and staff and takes full responsibility for the choices it makes on their behalf. Understanding the impact of the business on the environment and community has always been a top priority. Lucketts Travel also places great importance on the responsible attitudes of the suppliers, partners and associates it works with.
The company remains ever conscious of its duty to maximize energy efficiency and to reduce carbon emissions. It strives to deliver an unrivalled travel experience for customers and to be an excellent employer.
The charter includes commitments to:
A commitment to communicate in plain English, hiding nothing in the 'small print'.
Be open and honest about products and services.
Endeavour at all times to communicate clearly, knowledgeably and helpfully.
Never resorting to pressure sales or taking advantage of business relationships.
Listening to the consumers helps us to improve the service on offer.
Choose suppliers carefully to ensure they follow the same responsible working practices as Lucketts Travel.
Treating Lucketts Travel Group partners in an honest and fair way.
Operating an active Environmental policy.
Practice a clear anti -Race and Sexual discrimination policy.
Lucketts Travel: Providing coach hire in Fareham, Southampton, Winchester, Portsmouth, Hampshire, Wiltshire, Dorset, West Sussex, East Sussex, Kent, Oxfordshire, Avon & Somerset, London and the Home Counties.