01329 823755

FAQ

1. Can I book specific seats online?

Seats are allocated automatically at the time of booking for all online bookings. If you wish to specify a particular seat or seats after you have made your booking, please email :- bookings@lucketts.co.uk, and we will do our best to accommodate your request. Specific seats will not be allocated on coaches which operate on feeder services.

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2. The coach trip I want to book on is in your brochure, but not listed on your website.

If a particular coach trip is not listed on the website, it is probably full or does not have enough spare seats to accommodate your request. Please email our reservations department for further clarification.

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3. Will I receive my theatre or admission ticket in advance?

Theatre and admission tickets will be issued by the Driver or Escort on the day of travel.

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4. Is my transaction safe?

We take security very serioursly and your information is submitted via a secure server with128 bit SSL encryption. No credit/debit card details are stored on our servers.

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5. Will you send me a reminder when my balance is due?

No. Your Balance Due Date is printed on your Confirmation and Invoice. Please note that we will NOT automatically deduct your Balance from your Credit Card, you will need to contact us again. It is hoped that a facility to pay final balances online will be available in the future.

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6. Do you sell gift vouchers?

Yes, Holiday Gift Vouchers are available in denominations of £5, £10, and £20 and can be redeemed against any of our tours and excursions.

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7. Can I park my car at your offices?

We have limited car parking at our offices and it is only possible to park here if you are travelling on one of our Day Excursions on a Saturday or Sunday. Please check with the office first!

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8. What is my luggage allowance?

Our Drivers have to lift your Luggage by hand. Therefore a maximum weight of 18kg per case will be allowed. We suggest one large suitcase between two, or 2 small suitcases. Please pack a separate bag if your Tour includes overnight stops. For maximum clothing protection, we recommend moulded suitcases.

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9. Tour Escorts

Much of the success of our trips is attributed to the helpfulness and courteousness of our friendly Drivers and Tour Escorts, most of whom are qualified as a Welcome Host. Our Drivers and Escorts are the ones who are there for you and are totally committed to ensuring you have the best Day Excursion ever. Please note our Escorts are not professional guides but are there to assist passengers whenever needed to ensure the comfort and safety throughout the trip.

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10. Wheelchairs

We will accept lightweight wheelchairs for travel, subject to them being able to be folded and stowed away in the luggage hold of the coach.We regret we are unable to accept wheelchairs which are over 20kg in weight. We MUST be advised at the time of booking that a folding wheelchair is being taken on the trip. Some attractions may not be suitable for the disabled or passengers with walking difficulties. Contact us for further details.

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11. Entrance fees

Entrance fees are included except where stated. If you have your own tickets for an event or wish to visit friends or family somewhere don’t forget that ‘Fare Only’ prices are often available on many of our allinclusive
packages. Please call our reservations team on 0845 389 0644 to check. National Trust (NT), English Heritage (EH) and RHS members should also check for a discounted fare on any tours including visits to properties belonging to these groups but don’t forget that you will need to have your membership card with you when you travel!

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12. Mobile phones

The use of mobile phones during coach journeys often causes annoyance to fellow passengers and can distract the driver. Therefore, we respectfully request that all mobile phones are switched off whilst on the coach.

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13. Seatbelts

To comply with current legislation, seatbelts must be worn at all times whilst travelling on our coaches.

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14. Smoking

All of our coaches are non-smoking.

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15. Pickup routes

To reduce the day excursion coach pick-up times to a minimum, pick-up points in the Portsmouth, Southsea, Gosport, Stubbington & Lee-on-the-Solent areas may be operated by a feeder coach, minibus or taxi service & passengers will be transferred to the excursion coach at one of the main pick-up points. Passengers using our feeder service will be advised of their pick-up time approximately 5 days prior to departure.

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16. Can I use a Credit Card for payment

We accept all major Credit Cards. However, we do charge a 2% surcharge on Visa & Mastercards and 3% on American Express cards. There is no charge for making a payment with a Dedit Card or personal cheque.

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Lucketts Travel Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.

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