Quality, Safety, Reliability
Great importance is placed by Lucketts Travel on the quality
of customer service and the standard of vehicles. This is vital
not only from the point of view of safety but also in order to
meet core Company values those of reliability and trust.
By doing this Lucketts Travel maintains its excellent
reputation, with satisfied customers recommending the company
to others.
The vehicle fleet is continually maintained and managed, in
Lucketts own maintenance facility and work space. The
professional team of engineers ensure vehicles are kept to the
very highest standards at all times. It is recognised that
simply meeting VOSA statutory requirements is not enough to
satisfy both the company and our and our customers exacting
standards. A faulty air-conditioning vent will not compromise
safety but neither will it enhance a
customers experience.
Lucketts Travel has:
-
A dedicated Engineering Director to oversee all fleet
safety and maintenance
-
Undertakes a full safety inspection every 28 days or
sooner if required
-
All engineers are fully qualified
-
All vehicles are subject to a rigorous preventative
maintenance programme to maximise reliability and safety
not just fix problems
-
Take great pride in MOT record and VOSA Encounter
reports which are consistently one of the highest in the
UK
-
In the unlikely event of a vehicle failure, the 24hr
breakdown cover can additionally call upon the services of
fellow Guild members around the UK if
-
required
-
We have our own depot facilities including fully
automated coach washing, WC cleansing, refuelling, parking
and 24hr maintenance