Lucketts Travel Guidance for Special Needs
If you or any of the party you are booking on behalf of need
any assistance to aid your travel you must tell us at the time
of booking what it is you require. We will attempt to advise
you what assistance is available at each stage of your journey.
The more information we have about your requirements, the
better prepared we will be to meet your needs when you travel
The person in charge of the group may be able to reserve
specific seats, providing information is given to us in advance
and we can instruct our drivers to reserve the front seats to
those with concerns of mobility. Seats are subject to
availability and pre-booking.
Our drivers will assist with the loading and unloading of
customers' luggage in the coach, but will need assistance with
items over 20kgs.
If you or any of the party need assistance getting on or off
a coach, advise us via our Booking Line (01329 237000).
We will accept lightweight manual wheelchairs for travel,
subject to them being capable of being stowed in the luggage
hold of the coach. We regret that we are unable to accept
manual wheelchairs that are more than 20kgs in
We will accept small mobility scooters and powered wheelchairs
for travel subject to the following:-
Our booking staff being notified at least 1 week before
When informing our booking staff, customers give us the
details of the size and make of the powered
wheelchair/scooter to enable checks to be made on the
manufacturer's website that it is suitable for carrying on
We will advise customers, either at the time or by
calling them back about the suitability of their
scooter/powered wheelchair for carriage on our coaches.
That the scooter or powered wheelchair will break down
into separate parts each weighing no more that 20kgs.
The disabled customer is accompanied at the point of
departure and arrival by a companion who is able to
dismantle and reassemble the powered wheelchair / scooter
to enable stowage in the coach.
The powered wheelchair / scooter is operated by dry cell
It is deemed that there will be sufficient additional
room in the hold to carry the item.
Fully trained and approved assistance dogs may be accepted
under certain circumstances, but is subject to the
The owner is responsible for all aspects of adequate
travel and accommodation and will be subject to an
additional fouling charge.
If the assistance dog is unable to lie at the passengers
feet an additional charge will apply. Isles are not to be
blocked for safety reasons.
No other animals are to be
We will allow customers who require them to carry personal
oxygen supplies in hand held bottles, however, other suppliers
such as ferry companies or the Channel Tunnel operator may
We will advise you if you make a request that we cannot
Our commitment to you - What we cannot do
Our drivers and escorts are not permitted to assist
customers with their eating or personal hygiene.
Health and safety considerations mean we cannot lift or
carry you, and cannot provide medical services such as
If a medical condition requires others to provide this
type of care, you should travel with a companion who can
assist you during your journey.
Our drivers and staff are unable to provide personal
care services during the journey.
Our drivers and staff are unable to dismantle or
reassemble mobility scooters or powered wheelchairs that
have been approved for travel.
Lucketts Travel will not accept liability to any damage
to personal property howsoever caused.
We welcome feedback and comments from disabled customers
about how we can improve our service to you.
In meeting these commitments, we will take into account the
Disability Discrimination Act 1995 as it applies to coach